FAQ

Military storage questions.

Straight answers for PCS, deployments, and military families. Still stuck? Email support@packshipandstore.com.

Shipping

How far ahead of my PCS should I order boxes?

Order boxes as soon as your timeline is clear — ideally 2–3 weeks before you need pickup. That leaves room for delivery, packing, and a carrier pickup before you clear housing. Short-notice PCS? Order immediately and tell support your report date so we can help sequence it.

Billing

What if my orders change or get cancelled?

Change of plans happens. Cancel storage anytime from your account — no long-term contract. Boxes already in the warehouse stay until you ship them back or end the subscription; you'll only pay for storage through your last billing period.

General

Does this replace my government-arranged household goods move?

No. Field Division is private box storage — it does not replace your government-arranged household goods (HHG) move. Use us for overflow, timing gaps between stations, or items you want held outside the HHG shipment.